We are thrilled to announce that we have successfully passed our ISO audit with flying colours! Regularly audited by a UKAS (United Kingdom Accreditation Service) accredited certification body, Valleywood Care maintains strict standards and compliance to ensure our clients receive an efficient, safe service. This accomplishment reflects our unwavering dedication to providing the highest quality care and support to all our valued clients.
Our ISO certifications
- ISO 9001 – Quality Management: This standard guarantees that the care we provide consistently maintains the highest quality. It includes the development of key policies, procedures and documentation to support this commitment.
- ISO 27001 – Information Security Management: Helping us to maintain an efficient and secure record-keeping process, this standard safeguards our clients’ data, ensuring their information is protected.
Benefits of ISO certification
ISO certification is an important part of all home and support care services. It ensures the highest quality of care and operations and provides a range of benefits for our clients.
Increased efficiency
Through this ISO certification, we have developed and implemented meticulous policies and procedures to improve operational efficiency. The processes have been refined in detail and streamline the duties that our support workers carry out. It has resulted in a significant improvement in our service delivery, whether it’s a short 30-minute visit or 24-hour sit-with support. Valleywood Care is committed to ensuring our clients receive care and support of exceptional quality promptly and consistently.
Risk mitigation & increased safety
At Valleywood Care, the safety of our employees and clients is paramount. ISO standards place a strong emphasis on risk mitigation, ensuring that safety measures and precautions are in place to protect both our friendly team and our lovely clients. This reduces the likelihood of potential accidents and provides peace of mind for our clients and their families.
Continuous improvement
At Valleywood Care, transparency and fairness are fundamental values, and ISO standards promote a culture of continuous improvement. We’re always looking for ways to improve our services and provide even higher levels of quality care, and we wholeheartedly welcome feedback from our clients and their families.
Commitment to excellence
At Valleywood Care, we’re committed to adhering to these ISO standards and view them as a vision of what quality care should be. We feel it is a key priority that our clients are supported in remaining independent in the comfort of their own homes for as long as possible, and this dedication to excellence is reflected in everything we do, from personal care to supported living services. Our clients and their families can trust that all our personalised support care services are consistently delivered by these high standards.
Enhanced satisfaction
As a result of this improved efficiency, safety, and commitment to excellence, our clients experience higher levels of satisfaction across our services. Our dedicated support workers are here to help, and work hard to ensure that all our clients’ needs are met with care and precision.
CQC Rated Care
In addition to our ISO certification, Valleywood Care proudly holds a “Good” rating from the Care Quality Commission (CQC). So you can rest assured that our services are:
- Safe
- Effective
- Caring
- Responsive
- Well-led
Get in touch today
We pride ourselves on the exceptional quality of care that we provide to all our clients and understand the importance of remaining in the comfort of their own homes. So, if you would like to learn more about our services, get in touch today! Call us at 01270 588864 or fill out our simple online enquiry form, and one of our friendly support workers will be in touch.
Click to view CQC rating